Politique de remboursement
❗ No Returns or Refunds (General Policy)
All sales are final.
We do not accept returns, exchanges, or refunds for reasons such as:
- Change of mind
- Wrong choice or preference
- Minor design or color differences
- Incorrect orders placed by the customer
⚠️ Defective or Non-Working Products
We only accept claims if the product is defective or not working upon arrival.
- You must contact us within 48 hours of receiving your order
- Requests made after 48 hours will not be accepted under any circumstances
📩 How to Request a Replacement
To submit a claim, you must provide:
- Your order number
- Clear photos and/or video proof showing the issue
- A short explanation of the problem
Send your request to:
WhatsApp: +212 6 63 38 29 41
Email: contactnexonligh@gmail.com
🔍 Verification Process
Our team will review your request. If the issue is confirmed:
- We will offer a replacement product only
- No refunds will be issued
🚫 Important Conditions
- The product must be unused and in original condition
- Damage caused by misuse, drops, water, or incorrect use is not covered
- Claims without proof will be rejected
📦 Shipping for Replacements
- If approved, we will cover or arrange the replacement shipping
- Delivery times may vary depending on availability
🛑 Final Note
By purchasing from Nexon Light, you agree to this policy.
